Refund Policy

7-day refund

You can ask for a full refund within 7 calendar days after any charge — the Founding license purchase or a renewal — with no reason needed, as Brazil's Consumer Protection Code (art. 49) provides. We apply the same rule to customers in every country. Consumers in the European Union, the European Economic Area and the United Kingdom have 14 days, as their law provides.

How to ask

1. Email contact@cognix.ws from the address used at purchase, with the subject "Refund".
2. We reply within 2 business days and start the refund on the same payment method.
3. Card: the amount shows on your statement within 5 to 10 business days, depending on your bank. Pix: the amount returns to the source account within 2 business days.

A refund cancels the license and access to beta builds.

After 7 days

After that period a charge is not refundable, but you can turn off renewal at any time and keep access until the end of the paid period.

If we discontinue COGNIX[WS] before releasing v1, we will refund every founder in full, at any time.

Card disputes

If something went wrong, write to us before disputing the charge with your bank: a direct refund is faster.